How EnteGreat Helps Our Industrial Machinery and Components Manufacturing Clients Achieve Their Goals It is difficult to get your channel partners operationally effective in areas such as opportunity management, quoting, order management, product knowledge, and customer service? Effectively leverage your channel (and get closer to your customer) through a completely integrated view of the business and customer information. Provide one face to the customer, drive up-selling of products and services, and increase your customer retention. With integrated processes and business systems you can get real-time visibility across your internal and external supply chain (channel, supply partners, outsource partners), and ensure demand is accurately matched to supply.
Industrial Machinery and Components
increase customer satisfaction and loyalty
How We Enable
EDGE™
Customer Relationship Management
Service Management
Supplier Relationship Management
Business Objects
Change Management and Training
Business Outcome
Globally Integrated Sales, Service, Install base, Warranty; Single Order
Real-time Available To Promise, Capable To Promise
Expand Up the Value Chain into a Total Solutions Provider
Product Configuration Management with Intelligent Price and Margin Management Ability to Deliver Localized Support and Adequate Spares Inventory to Ensure Service Level Compliance
Single System to Manage Components and Spares; Reduced Inventory
Consistent Forecasting and Planning for Customer Specific Configurations
Collaboration of Configuration Management and Order Changes Throughout Quote to Fulfillment Cycle
Risks Avoided
No Single View of Customer
Manual Available / Capable To Promise Intense Global Price Pressures and Customers Demanding Value Added Services
Multiple Systems to Manage Components, Spares, Warranty, and Service
Inability to Globally Manage and Have Visibility into Channel Business Partners
High Cost of Providing 24/7 Global Customer Support Eroding Margins Complex, Fragmented Supply Chain Increases Costs, Inventory, and Lead Times
